Legal Notice
Legal Information
In compliance with applicable European regulations, the following information is provided:
Website owner: Echoes of Craft
Address: Calle Francia 3A, 1A 45200 Illescas (Toledo) Spain
Email: info@echoesofcraft.com
This website operates as an online store for collectible military figurines and vintage model kits.
Purpose of the Website
The purpose of this website is the online sale of collectible items, including vintage military figurines and model kits from the 1970s and 1980s.
Liability
Echoes of Craft is not responsible for improper use of the website or for damages resulting from incorrect use of the information published herein.
All product descriptions and images are provided in good faith and aim to accurately represent the items offered for sale.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Echoes of Craft or used with permission. Any reproduction, distribution, or use without prior authorization is prohibited.
Privacy Policy
Data Controller
Echoes of Craft
Calle Francia 3A, 1A 45200 Illescas (Toledo) Spain
Email: info@echoesofcraft.com
Personal Data Collected
We may collect the following personal data when you use our website or place an order:
- Name and surname
- Billing and shipping address
- Email address
- Payment information (processed securely by third-party providers)
Purpose of Data Processing
Personal data is processed for:
- Order processing and fulfillment
- Customer support
- Legal and accounting obligations
Legal Basis
Data processing is based on:
- The performance of a sales contract
- Compliance with legal obligations
- User consent, where applicable
Data Sharing
Payment data is processed securely by third-party providers such as payment gateways. Echoes of Craft does not store full payment details.
User Rights
Users may exercise their rights of access, rectification, erasure, restriction, or objection
by contacting:
📧 info@echoesofcraft.com
Cookie Policy
Use of Cookies
This website uses cookies necessary for its proper functioning, including those required by WooCommerce and WordPress. Optional cookies (such as analytics) will only be used with user consent.
Cookie Management
Users may accept, reject, or configure cookies through the cookie banner displayed upon first access to the website.
Disabling Cookies
Cookies can also be disabled through browser settings, although this may affect website functionality.
Terms & Conditions of Sale
General
These Terms & Conditions apply to all purchases made through echoesofcraft.com using WooCommerce. By placing an order, you agree to these terms.
Products
Echoes of Craft sells vintage collectible military figurines and model kits, primarily from the 1970s and 1980s.
Due to their collectible nature:
- Items may show signs of age consistent with their vintage condition
- Minor imperfections do not constitute defects
Prices & Payments
- Prices are displayed in the selected currency
- Shipping costs are calculated at checkout
- Import duties, taxes, and customs fees for shipments outside the EU are the responsibility of the buyer
Shipping
Delivery times are estimates and may vary depending on destination and customs procedures.
Echoes of Craft is not responsible for delays caused by customs or postal services.
Limitation of Liability
Echoes of Craft shall not be held liable for indirect damages, loss of value, or delays beyond its reasonable control.
Governing Law
These terms are governed by Spanish law, and any disputes shall be subject to the jurisdiction of Spanish courts.
Shipping Policy
Shipping Destinations
We ship to Europe, the United States, and Canada.
Customs & Import Duties
For shipments outside the European Union:
- Import duties, taxes, and customs fees are the responsibility of the buyer
- These costs are non-refundable
Delays due to customs inspections are beyond our control.
Returns & Refunds Policy
Overview
This Returns & Refunds Policy applies to all purchases made through echoesofcraft.com, operated via WooCommerce, with shipments to Europe, the United States, and Canada. By placing an order on our website, you agree to the terms outlined in this policy.
EU Right of Withdrawal
In accordance with EU consumer protection laws, customers located within the European Union have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason. To exercise this right, the customer must notify us before the withdrawal period expires.
Return Eligibility
To qualify for a return, items must:
- Be returned in the same condition as received.
- Be unused, unassembled, unpainted, and unmodified.
- Include original packaging, all parts, manuals, and accessories.
- Be complete and free from damage.
Due to the collectible nature of vintage military figurines and model kits from the 1970s and 1980s, any handling may reduce their value. All returned items will be subject to inspection upon receipt.
Return Shipping Costs
All return shipping costs are the responsibility of the buyer, regardless of destination. We do not refund return shipping fees, original shipping costs, customs duties, taxes, or import fees, particularly for returns originating outside the European Union.
Return Process
The customer must contact us to request a return authorization.
Once approved, the item must be shipped to the return address provided below.
Items sent without prior authorization may not be accepted.
Return Address
Echoes of Craft Calle Francia 3A, 1A 45200 Illescas (Toledo) Spain
Refunds
- Refunds apply only to the product price and exclude original shipping costs.
- Refunds are issued using the same payment method selected at checkout.
- Refunds are processed within 7–14 calendar days after the returned item is received and
inspected.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery and provide clear photographic evidence of the issue, including the packaging. Each case will be reviewed individually and resolved in accordance with WooCommerce refund practices.
Non-Returnable Items
Returns will not be accepted for items that:
- Show signs of use, assembly, or modification.
- Are incomplete or missing original packaging.
- Have been damaged after delivery.
Final Notes
This policy is designed to work in conjunction with WooCommerce’s checkout, order management, and refund system. Echoes of Craft reserves the right to refuse returns that do not comply with this policy.
Vintage & Collectible Disclaimer
Product Condition
All items sold by Echoes of Craft are vintage collectible items.
As such:
- Items are not new unless explicitly stated
- Signs of age, packaging wear, or minor imperfections are normal
- Product images are representative and may show slight variations
These characteristics are inherent to collectible items and are not considered defects.